Shipping Policy
Everything you need to know about order processing, delivery, international shipping and destination restrictions when ordering from MulleinInhaler.com.
Order Processing
Orders are generally processed on business days after payment has been successfully confirmed.
Processing times may vary during weekends, public holidays, promotional periods, product launches or periods of unusually high order volume.
Once your order has been dispatched, you may receive a shipping confirmation email containing available tracking information.
Shipping Destinations
We ship only to destinations where the products included in an order can reasonably be offered and delivered.
Rules concerning botanical inhalers, electronic inhalation products and related devices may differ between countries, states, provinces and other jurisdictions.
A product appearing on MulleinInhaler.com does not necessarily mean that the product can be shipped to every destination.
We reserve the right to decline or cancel an order when we are unable to legally or practically ship the product to the destination provided.
If an order is cancelled for this reason before shipment, the affected amount will be refunded to the original payment method.
Delivery Estimates
Delivery times displayed at checkout or elsewhere on the website are estimates and should not be considered guaranteed delivery dates.
Actual delivery time may be affected by factors outside our direct control, including:
- Carrier delays
- Customs processing
- Public holidays
- Severe weather
- Transportation disruptions
- Local delivery conditions
- Regulatory or import inspections
International shipments may require additional delivery time.
Shipping Charges
Available shipping methods and applicable shipping charges are displayed during checkout when possible.
Shipping costs may vary depending on the destination, order value, product type and selected delivery method.
Promotional free-shipping offers are subject to the conditions stated with the applicable promotion.
International Orders, Customs & Duties
International orders may be subject to customs procedures, import requirements, duties, taxes or other charges imposed by the destination country or local authority.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge collected by MulleinInhaler.com.
Customs authorities may delay, inspect, refuse or return a shipment. We cannot guarantee customs clearance in every jurisdiction.
Address Accuracy
Please provide a complete and accurate shipping address when placing your order.
Before completing checkout, please review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact information
If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Tracking
When tracking is available, tracking information will normally be provided after the order has been shipped.
Carrier tracking may take some time to update after the shipment is first received by the carrier.
If carrier tracking displays a shipment as delivered, this does not necessarily mean that we can independently verify the exact location where the carrier placed the package.
Delayed or Missing Shipments
Occasional shipping delays can occur. If your shipment appears significantly delayed, contact us with your order number so that we can review the available tracking information.
If tracking shows a shipment as delivered but you cannot locate it, please first check:
- The delivery location
- Other household members
- Reception or mailroom areas
- Nearby secure delivery locations
- Your local delivery carrier
If tracking indicates that a shipment may have been lost in transit, we may need to investigate with the carrier before determining the appropriate resolution.
Returned or Undeliverable Shipments
A shipment may be returned because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, customs issues or other delivery problems.
If a shipment is returned to us, we will review the circumstances and determine which options are available.
Additional shipping charges may apply if reshipment is requested and permitted.
Damaged Packages
If your order arrives damaged, retain the product, packaging and shipping materials and contact us promptly.
Please include your order number and clear photographs of the package and affected product where possible. This information may be required when reviewing the issue with the carrier.
Product & Destination Restrictions
Certain inhalation products may be subject to age, sale, shipping or import restrictions depending on the destination.
Availability on MulleinInhaler.com does not guarantee that every product can be delivered to every jurisdiction.
We may restrict products, shipping methods or destinations when necessary to comply with applicable requirements or carrier policies.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, shipping methods, destinations, carrier requirements or applicable rules.
The version displayed on this page is the current version.
Questions About Your Order?
Contact us through our customer care page. If your question concerns an existing shipment, include your order number so we can review it more efficiently.
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