Refund & Returns Policy
We want returns and refund requests to be straightforward. This policy explains eligibility, opened products, damaged orders, cancellations and how approved refunds are handled.
Return Request Window
If you wish to request a return, please contact us within 30 days after your order is recorded as delivered.
A return request does not automatically mean the item has been approved for return. We will review the order and product condition before providing return instructions.
Return Eligibility
To be eligible for a standard return, the product should generally be:
- Unused
- Unopened
- In its original packaging
- In resalable condition
- Returned with included accessories where applicable
We may request photographs or other information before authorizing a return.
Returns sent without prior authorization may not be accepted or may experience significant processing delays.
Opened or Used Inhalers
For hygiene and product-safety reasons, inhalers and other personal-use products generally cannot be returned after their protective packaging has been opened or the product has been used.
- Opened inhalers
- Used inhalation devices
- Products with broken hygiene or protective seals
- Products damaged after delivery through misuse
- Items missing original components or packaging
This restriction does not apply where an item arrived damaged, defective or incorrect, or where applicable law provides additional rights.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If a product arrives damaged, appears defective, or you receive an item different from what you ordered, contact us promptly so we can review the issue.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs where applicable
- Photographs of the shipping packaging if damaged
Depending on the circumstances, an eligible claim may be resolved through a replacement, refund or another appropriate solution.
How to Request a Return
To request a return, contact us through our Contact Us page and include your order number together with the reason for the request.
If the return is approved, we will provide the applicable return instructions.
Please do not send a product to an address shown on shipping packaging unless we specifically instruct you to use that address for the return.
Return Shipping
Unless the return results from an incorrect, damaged or defective item supplied by us, return shipping costs may be the responsibility of the customer.
Original shipping charges are generally non-refundable unless required by applicable law or the refund results from an error attributable to us.
We recommend retaining return tracking information until your return has been processed.
Refunds
Once an approved return has been received and reviewed, we will determine whether the refund conditions have been satisfied.
If approved, the applicable refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider, card issuer or financial institution.
After we issue an approved refund, your payment provider may require additional time before the funds appear in your account.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee cancellation or modification after an order has entered processing or has been dispatched.
If an order has already shipped, the applicable return terms will apply after delivery.
Exchanges
Direct exchanges may not be available for every product or destination.
Where appropriate, the simplest process may be to return an eligible unopened item and place a separate order for the preferred product.
Contact us before returning anything so we can confirm which options are available for your order.
International Returns
International returns may involve additional carrier charges, customs procedures or import/export requirements.
Duties, taxes and customs fees paid directly to government authorities or third parties may not be refundable by MulleinInhaler.com.
Please contact us before arranging an international return.
Applicable Consumer Rights
Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded or limited under applicable law.
Where mandatory consumer protection rules provide rights beyond the terms stated in this policy, those mandatory rights will continue to apply.
Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes in our products, operations or applicable requirements.
The version displayed on this page is the current version.
Need Help With a Return?
Contact us with your order number and a short description of the issue. For damaged or defective products, include clear photographs where possible.
Contact Us →